General Information

CURRENCY: All orders from this website will be processed in Canadian funds. The Bank of Canada's currency converter can be used to determine equivalent foreign currency amount.

SECURITY/PRIVACY STATEMENT: All orders made from our store are encrypted via SSL technology at checkout and are completely secure. We respect your privacy: any ordering information provided will be kept strictly confidential and will not be released to third parties under any circumstances. We promise that any personal information you provide will only be used for the purpose of completing your order and we will not use such information for any online promotions, spam or other form of electronic junk mail.

ORDER PROCESSING FEE: For all products ordered including physical goods to be shipped, and for online training products, an order processing fee of $25 flat rate will be applied, plus GST/HST for Canadian orders.

SHIPPING OPTIONS - CANADA: We offer two shipping options within Canada: Expedited Parcel and Expresspost. Expedited Parcel service normally takes from 1 - 7 business days for major cities and up to 10 business days for rural or remote destinations. For faster delivery in Canada, Canada Post Expresspost service is available. Expresspost service normally takes 1 - 5 business days (slightly longer for rural or remote areas). NOTE: in the case of a Canada Post labour dispute we will offer UPS Standard and UPS Express service.

SHIPPING - USA: Orders to the USA will be sent via Canada Post ExpressPost USA service. Expresspost USA service normally takes from 2 - 5 business days, slightly longer for remote or rural areas. NOTE: in the case of a Canada Post labour dispute we will offer UPS Standard - USA service.

SHIPPING - INTERNATIONAL: For international shipments, we normally use Canada Post Expresspost International service (UPS international service in the case of a Canada Post labour dispute). International shipments normally arrive within 10 business days but can be slightly longer depending on the destination. Customer is responsible for payment of any customs/broker fees, duties, VAT or other national sales taxes as may be charged to the customer at time of delivery: we will declare the full retail value of your order to comply with customs declaration requirements. International service can sometimes be delayed due to local customs processing procedures which we have no control over.

SHIPPING - ONLINE PRODUCTS: Other than the order processing fee, no additional shipping charges apply for the order of online ground school/online exams without accompanying physical products. Where only online products are ordered with no accompanying texts, please select the "Online Products" option. For a mixed order of online products and textbooks or other physical products, please select a shipping option so as to cover costs of shipping such accompanying textbooks or other physical products.

SHIPPING ADDRESS - UNIT/APARTMENT/SUITE NUMBER/PO BOX: Please be sure to provide us with your FULL shipping address that includes your unit, apartment or suite number! Your shipment will be un-deliverable without this information.

SALES TAXES: For orders destined to locations within Canada, GST/HST/PST will be added. GST/HST/PST will not be added for USA/international orders.

HST REBATE: Depending on the products ordered and the purchaser location, the purchaser may qualify for a rebate of the provincial portion of the HST. Where the purchaser qualifies for an HST rebate, the rebate will be automatically applied at the time of processing sale and the net HST payable will be reduced by the point of sale rebate. There is no need for the customer to specifically request or apply for the HST rebate.

PAYMENT METHODS: Payment can be made by credit card only - we accept VISA, MASTERCARD and AMEX. We do not accept personal cheques/money orders and we don't offer COD service.

ONLINE GROUND SCHOOLS/ONLINE EXAMS - USER ACCESS PASSWORDS, SUPPORTING TEXTS: Please allow 24 hours for us to set up your individual user access ID and password: individualized user access credentials will be sent via separate email once completed. Users of our online ground schools and online exams will require access to appropriate Culhane training manuals to access aviation charts, aircraft performance tables and weather summaries: supporting texts are NOT provided or supplied for free in electronic format and are NOT included in our basic online course or online exam fee - please be sure to order appropriate texts to match the online course/online exams ordered. Discounted pricing is offered for a combined order of online course/online exam with supporting text(s).

RETURN AND REFUND POLICY: All sales are FINAL - No returns, exchanges, refunds or credits.

LATE/MISSING SHIPMENTS: All our shipments normally arrive on time but if you have not received your order within 10 business days for a Canada/USA shipment, or 30 business days for an international shipment, please notify us via email at info@acceleratedaviation.com or telephone at 604-279-0179. NOTE: Typically, when we are contacted regarding a late/missing shipment, it is almost always the case that Canada Post has already attempted delivery and left a delivery pick-up card indicating where the item can be picked up locally at a Canada Post retail outlet such as a nearby convenience store (7-11, Shoppers Drug Mart etc.): please check your mail to see if you have already received a delivery pick-up card. As well, Canada Post may have already delivered the shipment to whomever answered the door if you were not home at the time of delivery - check with your family/relatives, room-mate, neighbor, landlord etc. Sometimes delays can result for international shipments due to customs clearance and processing, which are beyond our control.